A Balanced Funeral Arrangement
The arrangement conference is your primary opportunity to make a connection with your family and help them create a truly special memorial. However, for a number of reasons, it can be difficult for a funeral director to establish trust during such a short period of time. Families often mistrust funeral directors because of negative media hype. Sometimes funeral directors get so wrapped up in products, services and logistics that they forget to find out what is truly important to the family.
Lifetimes, the cornerstone of Aurora's professional development program, offers a simple and practical process for uncovering what a family truly needs early in the arrangement process. The simple strategies outlined in the course allow you to help your families see how all aspects of the funeral process work together to create real meaning. Families need to feel confident that you can provide what they need in order to open up and honestly share their desires and expectations with you, and Lifetimes was developed with this goal in mind.
6 CEU's available in most states. Approved by The Academy.
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Meet the Facilitator
This day-long training program is presented through a combination of lecture, discussion and skill practice in a relaxed environment. Lacy Robinson, Aurora's Director Professional Development Trainer, teaches the class. Lacy is a licensed funeral director and embalmer and a certified member of the Academy of Professional Funeral Service Practice. She has a Bachelor of Arts in Communications from Georgetown College in Georgetown, Kentucky and is a graduate of Mid-America College of Funeral Service in Jeffersonville, Indiana.
Lacy specializes in helping funeral directors partner with families to create funerals that honor both their basic and personal needs at the time of loss. She presents continuing education programs on the local, state and national level. She is an active member of the Funeral Directors Association of Kentucky, a Certified Funeral Celebrant, a Certified Wilson Learning facilitator, and serves on the Advisory Board to the Association of Women Funeral Directors.